Questions & Answers

Do I need a visa for Thailand?

Most UK travellers do not need a visa for stays under 30 days.

Do you offer cruise packages?

Yes, we work with all major cruise lines.

Can I pay a deposit?

On Flights only bookings, normally the full payment is due due at time of booking. On Packages, depending on the provider, some only requires a deposit per person. More details can be provided during the quoting process.

When is the best time to travel?

This varies by destination. For example, Southeast Asia is best November–March, while the Mediterranean is ideal April–October. We’ll guide you based on weather, crowds, and your budget.

Can I travel if I have medical conditions?

Yes, but you must declare all medical conditions when purchasing travel insurance. Some destinations may require additional documentation.

Do I need travel insurance?

Yes — travel insurance is strongly recommended for all trips. It protects you against cancellations, medical emergencies, lost luggage, and more.

How do I secure my booking?

Once you approve your quote, we’ll send a secure payment link. After payment, you’ll receive confirmation and your booking reference.

Are payments protected?

For Flight Only bookings, ATOL protection is not included. All other bookings which include flights are ATOL‑protected or covered by supplier financial protection.

Can I change my holiday after booking?

Changes are often possible, but may incur supplier fees. We’ll always check options before making any amendments.

What’s the best area to stay in Thailand?

For beaches, Phuket and Krabi are ideal. For culture and food, Chiang Mai is perfect. For nightlife, Bangkok and Pattaya offer endless entertainment.

Is Dubai suitable for families?

Absolutely. Dubai offers world‑class waterparks, beaches, malls, and family‑friendly resorts with kids’ clubs.

Is all‑inclusive worth it in the Caribbean?

Yes — food and drinks can be expensive in the Caribbean, so all‑inclusive often provides excellent value.

Can I travel to the USA without a visa?

UK travellers can apply for an ESTA, allowing stays up to 90 days.

How do I receive my travel documents?

All documents are emailed securely once your balance is paid.

Can I take medication in my hand luggage?

Yes, keep it in original packaging and bring any required documentation.

Can I take liquids on the plane?

Liquids must be under 100ml and fit into a clear resealable bag unless flying from airports with updated security scanners.

What happens if my flight is delayed or cancelled?

Airlines follow specific compensation rules. We'll assist with rebooking and guidance.

Can I request special assistance at the airport?

Yes, we can arrange wheelchair assistance, priority boarding, and mobility support.

Can I upgrade my flight?

Upgrades are subject to availability. We can check options for you.

Can I add extra luggage?

Yes, additional baggage can be purchased before travel.

Can I choose my seats?

Seat selection depends on the airline. Some offer free selection; others charge a fee.

What if I miss my flight?

Airline policies vary. Contact us immediately so we can assist with rebooking options.

How far in advance should I book my holiday?

For the best prices, book 3-6 months ahead for short-haul and 12 months for long-haul or peak seasons. Last minute bookings is also available. Contact us to find out more.

What documents do I need to travel?

You'll need a valid passport with at least 6 months remaining. Some destinations require additional forms, birth certificates when travelling with kids, or health declarations.

Can I travel while pregnant?

Most airlines allow travel up to 28-36 weeks depending on the carrier. A doctor's note may be required.

Are vaccinations required?

Check the vaccinations recommended for the country you're travelling to on the TravelHealthPro website

Can I travel solo?

Absolutely. We offer solo-friendly packages, tours, and hotels with no or low single supplements.

Can I travel without printed documents?

Most airlines accept digital documents, but some destinations still require printed copies.

What happens if my hotel is overbooked?

We work with suppliers to arrange an equal or better alternative at no extra cost.

What payment methods do you accept?

We accept major debit/credit cards and secure online payments.

Can I cancel my holiday?

Yes, but cancellation fees may apply depending on the supplier's policy and how close you are to departure.

Do you offer group booking discounts?

Many suppliers offer discounts for groups. We'll check the best available rates.

Can I book for someone else?

Yes, as long as you provide accurate passenger details.

Do you offer payment plans?

Some suppliers allow instalment payments. We'll advise if available for your chosen package.

Do I need a visa for my holiday?

Visa requirements depend on your nationality and destination. We'll confirm your visa needs during the quote process and advise on any forms or e-visa applications.

What if my passport is expiring soon?

Many countries require at least 6 months validity. Renew early to avoid issues.

What if my name on the booking doesn't match my passport?

Names must match exactly. Corrections may incur supplier fees.

Do children need their own passports?

Yes, all travellers, including infants, require their own passport.